Cancellations & Refunds

Cancelling an order

• You can cancel an order yourself from My Orders while it is still pending or accepted by the seller.
• Once the seller starts preparing or dispatching it, the order can no longer be cancelled online — contact the seller or us and we will help.
• Sellers may cancel an order they cannot fulfil; you will be notified and refunded in full.

Refunds

• If you paid by bank transfer and your order is cancelled before dispatch, you receive a full refund.
• Refunds are made to the account you paid from, normally within 7 working days of approval.
• Cash-on-delivery orders cancelled before delivery have nothing to refund.

Problems with a delivered order

• Please check your order on delivery. If goods are missing, damaged, wet or mouldy, or not as described, report it from the order page within 48 hours, with photos.
• We review each report with the seller and may offer a replacement, a partial refund or a full refund.
• Where payment is held by GrazeMarket, it is not released to the seller while a report is open.

What we can’t accept back

For hygiene and animal-health reasons, fodder that has been opened, fed, mixed or stored by the buyer can’t be returned unless it was faulty on arrival.